Claims Services

AmeriHealth Casualty Services handles claims from beginning to end to ensure that all reported injuries are managed properly, quickly, and accurately — and claims dollars are spent wisely.

Our customers can easily access the information they need from our fully-integrated and secure claims processing, policy administration, and medical case management systems.

Client Services Manager

We provide a dedicated, key contact to handle your account.

One of the things that make AmeriHealth Casualty unique is the role of our Client Services Managers. These are individuals that serve as a dedicated, key point of contact for our clients. Our client service managers assist with the following:

  • Serve as the primary client contact with focus on maintaining and improving client satisfaction.
  • Provide excellent client communication to ensure that all service expectations are identified and maintained for new or existing clients.
  • Educate clients on product enhancements and opportunities to maintain a cost effective program.
  • Coordinate, prepare and facilitate client meetings and claim reviews.
  • Present information to clients in an organized manner.
  • Prepare, maintain and present management and client account reports in a timely manner.
  • Identify, troubleshoot, and facilitate service issue resolution
  • Provide system training as needed.

They are also on hand to provide:

  • customized reports to meet the specific needs of each client
  • assistance in developing the most convenient, accurate panel for the account by working closely with provider relations
  • coordination for implementation meetings to address specific needs of an account
  • assistance with self-insurance application for submission to the Bureau.

Want to know more about AmeriHealth Casualty? Email us or call 1-800-335-5972.

Report a claim

Use the Customer Information Center tool to report a claim, view policy information, and generate reports.

The Customer Information Center helps customers take a detailed look at policy information and report claims whether you are self-insured or fully-insured.

You can also:

  • view policy information: coverage, billing, claims, and contact numbers;
  • file First Reports of Injury and look up providers and panels within our extensive network;
  • generate reports based on claim size, loss summary, top claims, and lost experience.

Need assistance reporting a claim? Email us or call 1-800-335-5972, prompt 2.

Access the Customer Information Center

Track & manage claims

Manage claims and get detailed claims data and information with our AHclaims tool.

Customers can use the AHclaims tool to manage and track their claims. They can also access detailed, valuable claims data and information pertaining to the claimant, including:

  • claimant demographics
  • legal/trial information
  • his/her medical provider
  • settlement information
  • return to work information
  • current paid, incurred, and reserve values
  • document images
  • claim adjuster and medical case manager notes
  • access to Provider Look-Up tool

Need assistance with AHclaims? Email us or call 1-800-335-5972.

AmeriHealth Casualty Cyber Security Policy

This policy statement describes the System and Data Security and User ID/Password Use with respect to information presented through this website only.

System and Data Security. AmeriHealth Casualty uses a wide variety of computer hardware and software tools to guard system and data privacy and integrity.

As a visitor to our site, you have unrestricted access to the public pages. Access to certain areas of this site is restricted to registered users for two reasons:

  • e-commerce transactions requiring a higher level of security;
  • strategic business relationships between AmeriHealth Casualty and its customers, agents, or brokers.

User ID/Password Use. If you have been assigned a userID for access to restricted sections of this site, you are responsible for all activities executed under your userID and are the only one who may use it. To meet this responsibility, you are expected to select secure passwords and keep them confidential. Allowing another person to use your userID and its associated passwords, using a userID and password assigned to another person, or attempting to gain access to resources for which you are not authorized is a serious breach of security.


Login to AHclaims

Customize & refresh reports

Create dynamic, custom reports using different data parameters with Web Intelligence.


Customers can customize and refresh their own reports using different data parameters to access information. Reports can be run per account or by division/location.

  • Lag time reports
  • Loss listings
  • Open claims reports
  • Loss analysis by policy year
  • Loss analysis by nature, body part, and cause
  • Part or cause
  • Injuries by day of the week
  • Medical savings

Login to Web Intelligence

Find a Provider

Customers and their employees can use our Provider Lookup tool to find cost-effective, quality care through a network of health care professionals, pharmacists, and facilities.

Use the Provider Lookup Tool

Modified Duty Program

Our modified duty programs help get injured employees back to work, which helps reduce claim costs. These programs, designed to comply with our workers’ compensation policies, encourage employees to ease their way back into work after an injury.

Claims Adjusters Work with You from Submission to Payment

Our expert claims adjusters analyze and communicate all aspects related to the performance and/or status of the programs. We go beyond the industry standard.

  • Our strong proprietary network allows us to obtain savings below the state mandated fee schedule.
  • We can conduct medical case management right over the phone at no cost to the employer.
  • Our dedicated claims teams focus on building sustainable relationships with policy holders.

Want to know more about AmeriHealth Casualty? Email us or call 1-800-335-5972.