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Client Services Manager
One of the things that make AmeriHealth Casualty unique is the role of our Client Services Managers. These are individuals that serve as a dedicated, key point of contact for our clients. Our client service managers assist with the following:
- Serve as the primary client contact with focus on maintaining and improving client satisfaction.
- Provide excellent client communication to ensure that all service expectations are identified and maintained for new or existing clients.
- Educate clients on product enhancements and opportunities to maintain a cost effective program.
- Coordinate, prepare and facilitate client meetings and claim reviews.
- Present information to clients in an organized manner.
- Prepare, maintain and present management and client account reports in a timely manner.
- Identify, troubleshoot, and facilitate service issue resolution
- Provide system training as needed.
They are also on hand to provide:
- customized reports to meet the specific needs of each client
- assistance in developing the most convenient, accurate panel for the account by working closely with provider relations
- coordination for implementation meetings to address specific needs of an account
- assistance with self-insurance application for submission to the Bureau.
Want to know more about AmeriHealth Casualty? Email us or call 1-800-335-5972.