Client Services Manager

One of the things that make AmeriHealth Casualty unique is the role of our Client Services Managers. These are individuals that serve as a dedicated, key point of contact for our clients. Our client service managers assist with the following:

• Serve as the primary client contact with focus on maintaining and improving client satisfaction.
• Provide excellent client communication to ensure that all service expectations are identified and maintained for new or existing clients.
• Educate clients on product enhancements and opportunities to maintain a cost effective program.
• Coordinate, prepare and facilitate client meetings and claim reviews.
• Present information to clients in an organized manner.
• Prepare, maintain and present management and client account reports in a timely manner.
• Identify, troubleshoot, and facilitate service issue resolution
• Provide system training as needed.

They are also on hand to provide:

• customized reports to meet the specific needs of each client
• assistance in developing the most convenient, accurate panel for the account by working closely with provider relations
• coordination for implementation meetings to address specific needs of an account
• assistance with self-insurance application for submission to the Bureau.

Want to know more about AmeriHealth Casualty? Email us or call 1-800-335-5972.